Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when visiting and shopping on our website. This policy aims to help every customer understand our information management rules and build a safe and trustworthy online shopping environment. We attach great importance to the privacy protection of all users and always adhere to the principle of protecting personal information security in all service links.

Information We Collect

We only collect necessary personal information that you actively provide during browsing, registration, order placement, and customer service communication. The collected information is limited to content required to complete order transactions and provide after-sales services, including your name, contact information, delivery address, payment related basic information, and order record information generated during your shopping process.
We will not actively collect sensitive personal information including personal identity documents, private location records, and irrelevant personal privacy content. All information collected by us is completely based on your active authorization and voluntary provision, and no passive information collection behavior will be carried out.

How We Use Your Information

All user information we collect is only used to provide you with better and more accurate shopping services, and will never be used for unrelated commercial purposes. Firstly, your personal and address information will be used to complete order confirmation, product delivery, and logistics tracking, ensuring that your purchased pet products can be accurately and smoothly delivered to your designated address.
Secondly, your order information and consultation records will help us sort out user demand preferences, optimize product selection and website service experience, adjust product details and service processes in a targeted manner, and bring more in line with user needs shopping experience for pet product lovers. In addition, your contact information will only be used for necessary service notifications, including order status updates, after-sales processing reminders, and problem feedback replies.

Information Protection and Storage

We adopt complete and standardized information security protection measures to ensure the safety of your personal data. We have established strict data management mechanisms for user information storage, access, and use. All user data is stored in a secure system, and we have set professional access permissions and encryption protection technologies to prevent unauthorized access, disclosure, tampering, loss, or misuse of personal information.
We will only retain your personal information within the necessary service cycle. After the order is completely completed and the after-sales service cycle ends, we will regularly clean up and standardize the stored user data to avoid long-term redundant storage of personal information. We strictly control the internal access scope of user information, and no staff can arbitrarily view, disclose or use user private information beyond the scope of work.

Information Sharing Rules

We promise not to sell, rent, trade or commercially transfer your personal information to any third-party institutions or individuals without your explicit consent. We will only share your necessary information with cooperative service providers under the premise of ensuring information security, and the shared content is limited to the information required to complete the service.
For example, we will provide your delivery information to logistics and transportation service providers only for the purpose of completing product delivery. All our cooperative institutions have signed strict privacy protection agreements with us, and they are required to abide by consistent information security protection standards. Once the service is completed, they will no longer retain and use your personal information.

User Rights

You have the right to check, correct and apply for the deletion of your personal information stored on our website at any time. If you need to inquire about your personal data records, modify incorrect information, or apply for clearing your personal information, you can contact us through the Contact Us page on the website.
We will respond to your information demand applications in a timely manner within the service processing cycle, and complete information verification, modification or deletion operations for you efficiently. You can also choose to refuse to provide non-necessary personal information at any time, and this will not affect your basic browsing and shopping experience on the website.

Policy Update

We reserve the right to appropriately adjust and optimize the content of this Privacy Policy according to service upgrades and business development. All updated policy content will be displayed on the website page in a timely manner. Users are advised to check the relevant rules regularly to keep abreast of the latest privacy protection standards. Your continued browsing and shopping on the website will be regarded as your recognition and acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, doubts or suggestions about this Privacy Policy and our personal information protection rules, please feel free to contact our customer service team through the Contact Us page of our official website. We will provide you with professional and detailed replies and solutions as soon as possible.