Terms of Purchase

These Terms of Purchase govern all transactions, purchases, and order-related behaviors between customers and our website. The following standardized terms apply to all visitors, registered users, and customers who place orders on our platform. By browsing the website, placing orders, and completing payments, all customers confirm that they have fully read, understood, and agreed to abide by all purchase terms listed below. We adhere to fair, transparent, and customer-oriented trading principles to ensure a safe, standardized, and pleasant shopping experience for every user.

1. Currency & Pricing Rules

All product prices displayed on our website are denominated in United States Dollar (USD), which is the only unified settlement currency for all orders. All displayed prices are final product prices, with no hidden fees, service charges, or additional surcharges. All products on the site regularly feature exclusive discount benefits, allowing customers to purchase high-quality pet supplies at cost-effective prices. All transaction behaviors are settled strictly in accordance with the displayed unit price and discount rules at the time of order placement.

2. Free Shipping Service

We provide global free shipping services for all orders on the website. There is no minimum order amount requirement to qualify for free delivery. All customers can enjoy free shipping service regardless of the order quantity and order amount. We fully undertake all shipping costs generated during product transportation, and customers do not need to pay any delivery fees. Meanwhile, we bear all tariffs, customs duties and customs clearance fees incurred during international transportation, and customers will not bear any extra additional expenses in the whole shopping process.

3. Order Processing & Delivery Schedule

After customers complete payment confirmation, we will verify, sort and pack the ordered products in a standardized process. All confirmed orders will be shipped within 1 to 3 working days. Order processing and shipment will only be carried out on working days, and the processing time will be appropriately postponed on non-working days.
After the goods are dispatched from the warehouse, the standard delivery period is 6 to 12 working days. The actual arrival time may be slightly affected by objective factors including logistics operation efficiency and customs clearance progress. We do not provide expedited delivery services, and all orders will be delivered in accordance with the standard logistics cycle.

4. Return Eligibility & Terms

We provide a long-term and humanized return policy for all products. Customers have a 60-day return window after receiving the products. Within the valid return period, customers can submit return applications for personal preference reasons, product matching problems, or non-human-induced product quality problems.
All returned goods must be kept in unused, intact and resalable condition, with complete original packaging, labels and supporting accessories. We reserve the right to review all return applications, and only eligible returns will enter the subsequent refund process.

5. Refund Processing Terms

After we receive and inspect the returned products and confirm that they meet the return standards, we will initiate the official refund procedure. The unified refund processing cycle is 5 to 10 working days. The refund will be fully returned to the customer’s original payment channel and original payment account.
Since all shipping and tariff costs are borne independently by our platform, no additional fees will be deducted from the refund amount. We ensure that the refund process is transparent, efficient and compliant, and will not delay or deduct eligible refunds without reason.

6. Order Modification & Cancellation

Customers can apply for order cancellation or information modification before the order is shipped. Once the order has been dispatched, modification and cancellation services will no longer be available, and customers can only solve related demands through after-sales return procedures. All cancelled orders before shipment will enjoy a full refund service without any deduction.

7. Transaction Compliance & User Obligations

When placing orders on our website, customers shall ensure that all submitted personal information, including name, contact information and delivery address, is true, accurate and complete. Customers shall not use the platform for any illegal, improper or speculative trading behaviors. We have the right to intercept and terminate abnormal orders that violate platform rules.

8. Terms Update & Recognition

We reserve the right to adjust and optimize these Terms of Purchase according to business and service upgrades. The updated terms will take effect immediately after being displayed on the official website page. Continuous use of the website and continued order placement by customers will be deemed as recognition and acceptance of the latest purchase terms.

9. Contact & Support

If you have any questions, disputes or consultation demands regarding order transactions, shipping services, return and refund rules, and these purchase terms, please contact our official customer service team through the Contact Us page of the website. We will provide professional replies and standardized solutions in a timely manner.